Frequently Asked Questions
About ZWR Labs
What does ZWR Labs sell?
ZWR Labs offers dietary supplements and general wellness products across categories such as daily nutrition, digestive support, sleep and stress support, men’s and women’s wellness, beauty, mobility, immune support, and energy.
Are ZWR Labs products medicines?
No. Products sold on this store are dietary supplements or general wellness products and are not intended to diagnose, treat, cure, or prevent disease.
Choosing and using products
How should I use a product?
Follow the directions and warnings on the physical label you receive. Serving size and instructions vary by formula. Do not exceed the labeled serving unless a qualified healthcare professional advises you to do so.
Can I take several supplements together?
That depends on the ingredients, amounts, medications, and your health history. Review every label for overlapping ingredients and ask a qualified healthcare professional before combining products.
Who should ask a healthcare professional before use?
Anyone who is pregnant or nursing, under medical care, taking prescription or over-the-counter medication, preparing for surgery, managing a medical condition, or buying for a child should seek professional advice before use.
What if the product page and package label differ?
The physical label is the controlling source. Do not use the product until you have reviewed the difference. Contact us with the product name, order number, photographs, and lot code so we can investigate.
Orders and delivery
Can I cancel or change an order?
Contact us as soon as possible. We will try to help before fulfillment starts, but changes cannot be guaranteed once an order is processing or has shipped.
When will my order arrive?
Orders are generally prepared in 1–2 business days. Standard U.S. delivery is usually estimated at 5–10 business days after shipment. International and remote-area orders can take longer. See our Shipping Policy for full details.
Do you offer free shipping?
Eligible U.S. orders of $50 or more receive free standard shipping unless checkout states otherwise. The order threshold is calculated after discounts and before taxes.
How do I track my order?
When tracking is available, it is emailed after the parcel is handed to the carrier. Allow up to 48 hours for the carrier to show the first scan.
Returns and support
What is the return window?
You may request a return within 30 days after delivery. Consumable products generally must be unopened, unused, and in their original sealed packaging. Review the Refund Policy before sending anything back.
What if my order is damaged, defective, or incorrect?
Contact us within 7 days of delivery with your order number and photographs of the item, package, shipping label, and lot code when available.
How can I contact ZWR Labs?
Email zyeric7171@gmail.com, call +1 681-460-2981, or use our Contact Us page. We aim to reply within 1–2 business days.