Refund policy
Last updated: September 23, 2026
We want you to feel confident shopping with ZWR Labs. This policy explains when returns, replacements, and refunds are available for purchases made through zwrlabs.com.
Return window
You may request a return within 30 days after delivery. To qualify, the item must be unused, unopened, in its original sealed packaging, and in the same condition in which it was received.
Items that cannot be returned
For health, hygiene, and safety reasons, opened or used dietary supplements cannot be returned unless the product arrived damaged, defective, contaminated, or incorrect. Gift cards, final-sale items, and items purchased from another retailer are also not eligible.
Start a return
Email zyeric7171@gmail.com with your order number, the item you want to return, and the reason for the request. Please wait for return authorization before sending anything. Unauthorized returns may be refused.
Approved returns should be sent to: ZWR Labs, 566 Vanguard Way, Brea, California 92821, United States. This address is used only for authorized returns and business correspondence.
Return shipping
Customers are responsible for return shipping costs for preference-based returns. ZWR Labs will cover reasonable return or replacement costs when an item is damaged, defective, or incorrect. Original shipping charges are not refundable unless required by law or the return resulted from our error.
Damaged, defective, or incorrect items
Inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, or incorrect. Include photos of the product, outer packaging, shipping label, and lot or batch code when available so we can review the issue promptly.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. We will try to help, but we cannot guarantee changes after fulfillment has started. Once an order has shipped, the return terms above apply.
Exchanges
The fastest way to receive a different item is to return the eligible item and place a new order after the return is approved.
Refunds
We will notify you after we receive and inspect an approved return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed since approval, contact us.
European Union and United Kingdom orders
Where applicable, consumers may have a statutory 14-day right to cancel a distance purchase. Sealed goods that are not suitable for return for health-protection or hygiene reasons may be exempt once unsealed. Nothing in this policy limits rights that cannot legally be excluded.
Contact
Email: zyeric7171@gmail.com
Phone: +1 681-460-2981