Shipping policy

Last updated: September 23, 2026

This Shipping Policy explains how ZWR Labs processes and delivers orders placed through zwrlabs.com.

Order processing

Orders are generally processed within 1–2 business days, excluding weekends and U.S. holidays. During launches, promotions, or unusually high volume, processing may take longer. We will contact you if a material delay affects your order.

United States delivery

Standard delivery within the United States usually takes 5–10 business days after processing. Remote locations may take 7–14 business days. Delivery estimates shown at checkout or in order updates are estimates and are not guarantees.

Free shipping

Standard shipping is free on eligible U.S. orders of $50 or more after discounts and before tax, unless a different offer is displayed at checkout. Expedited services, when available, may cost extra.

International shipping

International delivery is available only to destinations offered at checkout. Transit commonly takes 7–20 business days after processing, but customs and local carrier delays can extend delivery. The customer is responsible for import duties, taxes, brokerage fees, and other charges assessed by the destination country unless checkout states otherwise.

Tracking

When tracking is available, we will email it after the carrier receives the shipment. Tracking may take up to 48 hours to display movement. If tracking has not updated after 72 hours, contact us and we will help investigate.

Fulfillment partners and split shipments

We may use third-party fulfillment partners and carriers. Items in one order may ship separately and may arrive on different days. You will not be charged additional standard shipping solely because we split an order.

Address accuracy

Please review your delivery address before placing the order. Contact us promptly if it needs correction. We cannot guarantee changes after fulfillment begins and are not responsible for delays or losses caused by an inaccurate address supplied by the customer. Reshipping costs may apply.

Delays

Weather, customs, carrier disruptions, high seasonal volume, and events outside our control may affect delivery. A delayed estimate does not automatically mean a package is lost. Please allow 72 hours after the latest estimated delivery date before requesting an investigation, unless the carrier marks the package delivered earlier.

Lost, damaged, or delivered-but-missing packages

If a package arrives damaged, retain the packaging and contact us within 7 days with your order number and clear photos. For a package marked delivered but not found, check the delivery location, household members, neighbors, and the carrier first, then contact us. We will review the tracking and available evidence and provide an appropriate solution where the shipment is confirmed lost or damaged.

Order changes and cancellations

We will try to honor changes or cancellations requested before fulfillment starts, but cannot guarantee them. Once an order ships, our Refund Policy applies.

Contact

Email zyeric7171@gmail.com or call +1 681-460-2981. Please include your order number when asking about a shipment.